Refund Policy

Who handles your order

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Rehearsay is operated by Frisson Labs LLC, 3811 Ditmars Blvd #1071, Astoria, NY 11105-1803, United States. This policy works alongside Paddle's buyer terms and our terms of service.

14-day refunds

You can ask for a full refund within 14 days of the purchase date of:

Pro, monthly or yearly. For a renewal, the 14 days run from the date that renewal was charged.
A production pass, whether or not you've used it yet.

You don't need to give a reason. After 14 days, payments aren't normally refundable, except where the law requires a refund. If something has gone wrong, email us at hello@rehearsay.com anyway and we'll look at it.

Practice is always free, so there's never anything to refund for rehearsing.

How to ask for a refund

Because Paddle is the merchant of record, Paddle makes the refund, to the payment method you used. Either:

use the link in the receipt email Paddle sent you when you bought Pro or the pass; or
go to paddle.net, look up your purchase with the email address you used, and choose to request a refund.

If you can't find your receipt, email hello@rehearsay.com and we'll help.

Cancelling Pro

Cancelling isn't the same as a refund. When you cancel Pro, from your account screen in the app (Manage subscription) or through your Paddle receipt, it won't renew again, and you keep Pro until the end of the period you've paid for. If you also want your latest payment back, ask for a refund within 14 days of it.

What happens to your scripts after a refund

Your scripts stay yours to practice. Every script you've already added stays in your library and stays practiceable, for good.
Pro: once a Pro payment is refunded, Pro ends and your account goes back to the free plan's limits for adding new scripts.
A production pass you haven't used is removed from your account.
A production pass you've used: you keep practicing its script, but the pass no longer covers new versions of it, and its share link is revoked, so no one new can join through it. Castmates who already joined keep the script.

Your legal rights

This policy doesn't affect any rights you have under the consumer laws where you live.

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